In a bid to boost effective service delivery, the Servicom Unit of the Nigerian Shippers’ Council (NSC), on Wednesday 30th March, 2022 launched the agency’s Service Charter and Customer Care Policy Handbook at its Headquarters in Lagos.
The Executive Secretary and Chief Executive Officer of the Council, Hon. Emmanuel Jime, said it is when people are aware of what they expect in terms of obligation and services that they measure the performance.
The NSC boss who was represented by the Director, Regulatory Services Department of the Council, Ms Ifeoma Ezedinma commended Servicom Unit for the concerted effort the staff put into ensuring good service delivery to the Council and its stakeholders adding that the newly-launched Service Charter would further enhance service delivery.
The National Coordinator and Chief Executive Officer of Servicom, Presidency, Dr. Nnena Akajemeli commended past and present nodal officers of the NSC for the publication of the Service Charter and Customer Care Policy Handbook.
According to her, the encomiums by stakeholders in the maritime sector about the activities of NSC was a testimony to the fact that the agency is doing well in the areas of service delivery.
The Chief Executive Officer of the Hallmark Investment, Alhaji Nofiu Inaolaji lauded the Council’s activities as Port Economic Regulator.
He said, “I have been with Shippers’ Council for the past twenty years. I am always impressed with the way and manner that the staff carry out their assignments. They are dedicated, focused and up to the task. I have seen this in several meetings we had with the Council. In fact, It is only NSC that puts us on our toes when it comes to issues”.
The Director, Human Resources Management Department of the Council, Mrs. Adaku Okam, said that the launching of Service Charter was a step in the right direction.
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