Harboursandport.com: Lagos - The Federal Government has restated its commitment to prompt and
effective service delivery, especially in its Ministries, Departments and
Agencies (MDAs), saying it is an essential condition for economic development.
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| President Muhammadu Buhari |
President Muhammadu Buhari’s Special Assistant on the Ease of
Doing Business, Mrs. Jumoke Oduwole, made the assertion in Lagos during the
signing ceremony of the Service Level Agreement (SLA) between the Nigerian
Maritime Administration and Safety Agency (NIMASA) and its stakeholders.
The signing ceremony was organised by the SERVICOM Unit of
NIMASA in conjunction with the Office of the National Coordinator of SERVICOM.
The SLA is a requirement
under Executive Order 1 on the Ease of Doing Business, signed by the Federal
Government in May 2017. It commits NIMASA to a binding agreement with its
customers to, in the spirit of transparency; publish data on the processes and
accessibility of organisation-wide information with regard to cost, timelines,
and other requirements for obtaining services in the Agency.
Speaking at the occasion,
Oduwole, who was represented by Mr. David Uzozike, commended NIMASA for its
commitment to excellence as well as prompt and consistent submission of the
Agency’s monthly performance reports.
The National Coordinator of
SERVICOM, Mrs. Nnenna Akajemelu, in her remarks, applauded the management of
NIMASA for its inclination towards reform. Akajemelu noted that excellent
service delivery was a collective responsibility.
A statement
signed by Head, Corporate
Communications of NIMASA, Isichei osamgbi, noted that Akajemelu said, “Excellence is a journey. So whatever must be
done to achieve it must be put in place. The bigger picture of excellent
service delivery is Nigeria; we therefore look at the future of seeing our
customers delighted.”
According to Akajemelu, with
the SLA initiative, the service provider is saying to the public it is
committed and as such has handed to the public all the standards that will be
deployed to ensure that excellent services are rendered at all times.
She praised the Agency’s plan
to automate all its service windows. “This tells us that the days of service
failure are being gradually eradicated,” Akajemelu said.
The Director General of
NIMASA, Dr. Dakuku Peterside, emphasised the critical role of effective and
efficient service delivery in the country’s quest for development.
Peterside stressed that the Agency was unwaveringly committed to
promptness and excellence in its operations.
“The signing marks a new era and significant
milestone for the Agency for greater service delivery in quantifiable and
measurable terms. It also brings to focus what the leadership of NIMASA stands
for on the issues of effectiveness, efficiency, and, most importantly, the
credibility of service delivery,” Peterside said.
He explained that quality
service was a culture that must be observed at all times, adding, “The Agency’s
commitment to quality and excellent service at all times and in all our service
windows is total and unwavering.”
The DG assured the SERVICOM
office of maximum cooperation, noting that reliable customer feedback is the
essence of the Service Level Agreement.
Executive Director, Finance
and Administration, NIMASA, Dr. Bashir Jamoh, while highlighting the way
forward, pledged the Agency’s determination to work with the SERVICOM Office to
actualise a regime of prompt and efficient service delivery in the maritime
sector.
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