Harboursandport.com: Lagos - The Pension Operators Association of Nigeria (PenOp) has successfully concluded the inaugural edition of its Induction Academy, a targeted training program designed to provide new employees in the pension industry with essential knowledge and practical skills. The program is tailored to employees who have joined the industry within a six month to two-year time period.
The
inaugural edition covered five comprehensive modules, offering a well-rounded
curriculum that spanned pension industry fundamentals, customer service,
investment strategies, ethics, compliance, fraud awareness, and leadership. The
sessions were facilitated by seasoned industry experts, who were either serving
within the industry or retired.
Adaobi
Okoye, Head of People & Training at PenOp, kicked off the event,
underscoring the academy’s primary goal: to equip participants with a deep
understanding of the intricacies of the pension sector. She introduced a
diverse group of expert facilitators who delivered dynamic, engaging content
focused on professional growth and practical application.
Over the
course of the four-day program, participants delved into critical topics, which
included;
Pension Fund
Investment Strategies & Risk Management.This session explored investment
products, financial markets, and how to manage risk effectively within pension
portfolios.
Next was
Contributions, Benefits, and Data Management. This module emphasized the
importance of accurate record-keeping and the regulatory frameworks that govern
pension administration.
Followed by
Compliance and Fraud Awareness. This session focused on the importance of
maintaining integrity, professionalism, and vigilance to detect and prevent
fraud within the pension industry.
Lastly, it
covered Customer Service & Ethical Leadership where the facilitator shared
best practices for fostering strong client relationships and emphasized the
crucial role ethics play in effective leadership.
The program
attracted 41 participants, who actively engaged in case studies, real-life
scenarios, and interactive discussions. The academy provided a solid foundation
for new employees, empowering them with valuable insights into customer
service, risk management, and ethical leadership.
Upon completing
the program, participants were awarded certifications, signaling their
readiness to make significant contributions to the industry. This will be a
continuous program that will seek to induct new entrants into the pension
industry on an ongoing basis.
About PenOp
PenOp serves
as the umbrella organization for licensed Pension Fund Administrators (PFAs)
and Pension Fund Custodians (PFCs) in Nigeria, advocating for best practices
and advancing the development of the nation’s pension industry.
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